Terms and Conditions

By receiving Memoya's Terms and Conditions, you acknowledge that this is a binding legal agreement between Memoya and users of products and services provided by Memoya.

All sales are final. There are no refunds offered any product or service except in the case where no work has been performed by Memoya and the client requests a refund within 24 hours of the initial sale. If work has been performed in any capacity then the client may receive a store credit for the difference between payment made by client and the value of the work deemed performed by Memoya.

Happiness guarantee. We guarantee our products and services. If you are unsatisfied please let us know as soon as possible and a dedicated support agent will discuss options with you to satisfy our quality guarantee and fix your issue if necessary as soon as possible.

Services offered by Memoya are provided without warranties of any kind, whether expressed or implied to the fullest extent permissible pursuant to applicable law. Memoya disclaims all warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose. Memoya does not represent or warrant that the services provided will be error-free or that defects will be corrected. Memoya does not make any warranties or representations regarding the use of the materials provided in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Marketing. By placing an order with Memoya, you acknowledge that you are knowingly added to our email correspondence, and will receive updates, specials, promotions, and an occasional newsletter in your inbox. This service may be opted out of at any time by the user.

Memoya is not responsible for late, lost, damaged or misdirected mail.

In the event that customer does not choose to transfer their media with Memoya after we are in possession of the customer's media, customer agrees to pay standard shipping costs as quoted by the shipping carriers used by Memoya.

By submitting an order, Customer declares and warrants that all materials provided for conversion and/or duplication are not in violation of any copyright laws.

Customer will indemnify and hold Memoya harmless in respect to any claims or demands by any third party that infringes upon any Copyright law. The video materials submitted were either created by Customer or Customer has the right to permit Memoya to perform duplication services, or Customer has the permission of the copyright owner to duplicate video materials and written release form is provided.

Acknowledgement Having read and understood this agreement, you acknowledge its priority to any order, engagement or advertisement, and agree to its terms.

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